Flows that answer for you.
Flow Studio is the one builder for every flow. It answers the questions you get every day on WhatsApp and SMS, and hands the rest to your team. Your first one works in minutes.
What starts a flow.
Pick a start, and the flow answers the moment it happens. A new contact, a ticket, a table row or an email event can start one too, and so can a schedule, such as a reminder before a saved date.
Someone texts a keyword
A message like “book” or “prices” starts the conversation.
A button is tapped
Someone taps one of the buttons you send.
Someone submits a form
A completed form answer kicks things off.
Any other message
Replies to anything your other flows don't.
A message arrives after hours
Reply automatically when you're closed.
An API event
Your own system sends an event like order.created.
Your first flow, in minutes.
This is the booking flow the phone above plays, step for step. Or ask Blu for one in a sentence.
- 1
Pick what starts it
A keyword, a button tap, a form, any message, after hours, or an event from your own system.
- 2
Add the steps
Send a message, ask with buttons, open a form, send a payment link, or hand it to your team.
- 3
Try it as a customer
Type on the phone as a customer would. It answers exactly as it would on WhatsApp, and nothing is sent.
- 4
Turn it on
If something would stop it, such as a form not published yet, Flow Studio says so first.
Flow Studio › Book a visit
Book a visit
When
Someone texts a keyword
book, booking · The whole word
Send a message
Hi {{first_name|there}}, thanks for getting in touch with Main Road Dental.
Ask with buttons
What can we help you with?
Book a visitOpening hoursPricesSpeak to someoneSent as a list: See the options · Wait for the answer: 30 minutes
Open a form
Book a visit
Button: Book now
Answers while you sleep.
Hand the messages no other flow handles to your AI agent. It answers from what your business has told it, day and night.
Built in Flow Studio
Any other message
- Hand over to the AI agent
Some flows run on a schedule.
A flow can start when a saved date comes around, a tag is added or someone subscribes: a reminder the day before, with buttons to confirm or move the visit.
Built in Flow Studio
A date comes around
- Send a template
A button is tapped
- Send a message
Every flow, and what it needs.
One list shows what starts each one, how many conversations it has had, and anything stopping it, in plain words.
- Try any flow before it goes live
- Needs attention, sorted first
- WhatsApp and SMS together
- Fix it straight from the list
Flow Studio
Every conversation your business runs on its own.
- Lab results readyWhen someone texts results · WhatsAppIts form “Results consent” isn't published yetOff · Needs attention016 OctTry itFix
- Front deskWhen someone sends any other message · WhatsApp · 3 flowsLive2 2479 OctTry itOpen
- Book a visitWhen someone texts book · WhatsApp · 2 flowsLive3188 OctTry itOpen
- After-visit check-inWhen a ticket is resolved · WhatsAppLive965 OctTry itOpen
- Flu vaccine reminderWhen someone texts flu · SMSLive2141 OctTry itOpen